Find the weak points in your phone journey before they become missed opportunities.
The Call Performance Check scans the public page you provide, combines it with your answers about call handling and returns an immediate rules-based score. It is a useful diagnostic, not a call audit or a review of your source data.
Run the Call Performance Check.
Enter a public URL. The checker scans the visible page and asks focused questions about your current call journey. You receive an immediate rules-based result.
What you get
Do not provide call recordings, customer records, credentials or sensitive information.
A starting signal, not the final diagnosis.
A pass means the check found the expected visible signal or your answer met the rule. A partial or fail identifies where to investigate next. It does not prove the operational cause, quantify lost revenue or judge staff performance.
Request a Free Review to share the result and high-level context. Gibson will confirm the most useful next evidence step. For urgent help, call 1800 950 347.
Not sure where to start?Call Performance Check FAQ
What does the Call Performance Check inspect?
It scans the public page you provide and combines those visible signals with your answers about call handling, tracking, after-hours coverage, follow-up and CRM use.
Is this a call audit?
No. It is an automated rules-based check. It does not inspect recordings, call logs, routing configuration, CRM records or staff performance, and it is not an evidence-backed assessment.
What will I receive?
You receive an on-screen score, the individual check results, up to three priority actions and automated observations about visible copy and trust signals. The same result is emailed to the contact details you provide.
What information do I need to provide?
You provide a public website URL and answer a focused set of questions about the current phone journey. Do not provide recordings, customer records, credentials or sensitive information.
What happens if the site cannot be scanned?
The check explains that the page could not be reached and records the request for follow-up. It does not invent a score from missing evidence.
What is the next step after the check?
If you want help interpreting the result, request a Free Review and share the high-level context you are comfortable providing. A deeper Call Performance Assessment is a separate evidence-backed engagement.