Industry · NDIS
NDIS providers miss referral calls from support coordinators every time staff are in a session.
A missed call from a support coordinator is a missed participant placement. Gibson tracks every enquiry to its source and texts missed callers back within 60 seconds so no referral goes unanswered.
The Gibson stack for NDIS
Call tracking and missed call recovery, tuned for NDIS providers.
NDIS providers have two core gaps: visibility over which marketing drives participant enquiries, and recovery of missed calls from coordinators and families. Here is how Gibson closes each one.
Call Tracking
Each channel gets its own tracked number: your NDIS provider listing, Google, your website, support coordinator referrals. You see exactly how many participant enquiries each source generates. Route support coordinator calls to the right team member so nothing goes to voicemail during sessions.
Learn more ›Demand Reactivation
Missed calls during participant sessions mean missed referrals. Gibson texts the caller back within 60 seconds with a clear message that keeps the enquiry alive. Families calling after business hours get an immediate SMS acknowledgement. Past participants or families can be re-contacted with service updates via ACMA-compliant SMS. From $797/mo, 40-day free trial.
Learn more ›By the numbers
Which marketing channels generate the most participant enquiries for NDIS providers?
| Referral or marketing channel | Without Gibson | With Gibson |
|---|---|---|
| NDIS provider directory listing | No call attribution on listing | Tracked number per listing shows enquiry volume |
| Google Ads | Indistinguishable from directory calls | Per-keyword call tracking separates channels |
| Support coordinator referrals | No source data on referrals | Per-coordinator tracked number shows referral value |
| Calls missed during participant sessions | Referral goes to another provider | 60-second SMS text-back keeps enquiry live |
| Families calling after business hours | No acknowledgement, enquiry goes cold | Immediate SMS acknowledgement keeps contact warm |
| Starting from | - | $99/mo call tracking, no lock-in |
Brief us
Want to know how many referral calls you are missing?
Book a free call audit. Albert will look at your current setup and show you which channels drive participant enquiries and where calls are being lost. No obligation.