Industry · NDIS
NDIS providers miss referral calls from support coordinators every time staff are in a session.
A missed support-coordinator call can interrupt a participant referral. Gibson can connect observable sources with tracked calls and provide a configured continuation after an agreed missed event, with a named human owner behind the reply.
The Gibson stack for NDIS
Call tracking and missed call recovery, tuned for NDIS providers.
NDIS providers have two core gaps: visibility over which marketing drives participant enquiries, and recovery of missed calls from coordinators and families. Here is how Gibson closes each one. For the setup detail, read how NDIS providers use call tracking to stop losing enquiries.
Call Tracking
A scoped number plan can separate supported sources such as a provider listing, Google, the website and referral activity. Routing can be documented for the supplied teams, hours, overflow and failover. It does not guarantee that every call is answered.
Learn more about Call Tracking ›Customer Reactivation
Missed-Call Recovery can continue an agreed missed-call event through an approved SMS and named reply owner. Any planned service-update campaign is a separate Reactivation scope. Eligibility, privacy, consent evidence, message, reply handling, price and timing are confirmed in writing.
Learn more about Customer Reactivation ›By the numbers
Which marketing channels generate the most participant enquiries for NDIS providers?
| Referral or marketing channel | Without Gibson | With Gibson |
|---|---|---|
| NDIS provider directory listing | No call attribution on listing | Tracked number per listing shows enquiry volume |
| Google Ads | Indistinguishable from directory calls | Per-keyword call tracking separates channels |
| Support coordinator referrals | No source data on referrals | Per-coordinator tracked number shows referral value |
| Calls missed during participant sessions | Referral goes to another provider | Configured acknowledgement and named reply owner |
| Families calling after business hours | No acknowledgement, enquiry goes cold | Immediate SMS acknowledgement keeps contact warm |
| Starting from | - | $99 AUD/month + usage starting point |
Where Gibson helps
Which problem is yours?
- I need more customers in my areaLetterbox, Design and Print
- I pay for ads and can't tell what worksCall Tracking
- I don't know what happens when people callCall Analytics
- Calls reach the wrong person or ring outCall Routing and Missed-Call RecoveryStart here
- Old customers and quotes went quietCustomer Reactivation
- A job we do by hand, or systems that don't talk to each otherAutomation & AI
Brief us
Want to know how many referral calls you are missing?
Bring us the problem to share the stated problem and available high-level context. Albert or a senior team member will confirm the most useful next evidence step.